We continue to take a cautious approach to Covid-19, to protect the safety and wellbeing of both our customers & colleagues.
Message to all our valued customers
We continue to take a cautious approach to Covid-19, to protect the safety and wellbeing of both our customers and colleagues. If you or anyone within your property are currently self-isolating or suspect that you might be suffering from Covid-19, we ask that as a precaution you inform us when booking an engineer visit.
It is important that homeowners who require work to be carried out within their property should still try and maintain distance between themselves and the tradespeople (but ideally in a completely different room).
We have implemented numerous changes to the way we approach our work, but in particular when working in people’s homes, you will see that our own Engineers undertake the following:
- Our Engineers must self-isolate if they display any symptoms
- We request customers to clear any working areas
- We trust our customers will support our engineers and maintain a safe distance whilst they are at the property, ideally in a different room
- Our engineers continue to carry personal protective equipment that can safeguard the working environment
All the above information is correct as of 27.06.22.
Please visit the Government website for the latest updates and information: https://www.gov.uk/coronavirus
Staying safe
Ventilation and masks
Ventilate the room as much as possible. If you feel more comfortable with your installer wearing a face covering, please ask.
Maintain your distance where possible
If it makes you more comfortable, ask all members of the household to stay in another room while your installer carries out the work.
Cleanliness
Once the job is complete your installer will clean high usage areas and remove any waste. Please pay your installer by contactless payment or via online transfer.
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