Product Service

Our products have reliability at their core. However, if your guarantee has come to an end, our plans go the extra mile in protecting your boiler, heating and hot water comfort. You can relax in the knowledge that your boiler will be maintained to the highest standards.  

If your boiler is under twelve years of age, out of guarantee and you have not already taken out a plan, you could take out the Worcester Maintenance and Support Plan.  Provided by Domestic & General Services Limited, these plans are designed to maintain your Worcester boiler and Worcester controls, keeping them working efficiently by providing you with an annual service each year as well as other benefits. Through our online support you can access hints and tips and troubleshooting at any time, in order to help your boiler stay in good working order. You will also receive an annual service and support via telephone or online. 

We arrange onsite visits using our nationwide network of Gas Safe registered boiler engineers. If an issue is diagnosed during the annual service, our engineer will attempt to repair whilst onsite or, if your boiler stops working, we can arrange an engineer to attend and we will pay for repairs up to value of £1,500. If we are not able to repair your boiler or we decide that it is beyond economic repair, Domestic & General will arrange for your boiler to be replaced, up to the value of £750. Installation costs are not included. 

See the full terms and conditions for limitations and exclusions that apply.

Worcester Maintenance & Support Plan Benefits

• Annual service to help maintain your Worcester boiler
• Exclusive access to Domestic & General’s Boiler Care portal
• Ongoing hints and tips to keep the boiler in good working order
• Access to our dedicated Contact Centre based in Worcester: 7 days a week, 364 days a year
• Service & repairs carried out by our Worcester engineers or approved Service Partners
• Repairs up to the value of £1,500 if an issue is found during the annual service or if your boiler stops working

Maintenance and Support Plan provided by Domestic & General