Get started with our Boiler Troubleshooting Tool

Our Troubleshooting tool has been designed to assist you to quickly identify the type of problem you might be experiencing.

By answering some simple questions we hope to be able to help you diagnose the problem and provide you with the solution and advice you need to get your system back to normal.

Start troubleshooting

LIVE Chat Support

Speak to our online customer care team by clicking the icon in the bottom right-hand corner to start a live chat session.

Call us

If you are unsure or would prefer to call us instead, you can speak to an expert by calling 0330 162 6178.

Please note

For the purposes of this Troubleshooting tool, 'content' means all of the information provided by Worcester Bosch to you in whatever form (including, but not limited to, text, diagrams, factsheets and videos).The content is intended to be used as a general guideline and for information purposes only. Whilst Worcester Bosch will endeavour to maintain the accuracy of the content and keep the content up to date, the content may not be complete, may contain minor errors, and may not apply accurately to your specific situation. You use the content at your own risk. To the maximum extent permitted by law, Worcester Bosch makes no representations, warranties or conditions of any kind, express or implied, as to the content. This includes any suggestion that the content might be of satisfactory quality, fit for purpose, compatible with your equipment or accurate. Worcester Bosch does not accept liability for any claim, loss, demand or damages of any kind whatsoever (whether such claim, loss, demand or damages were foreseeable, known or otherwise) arising out of or in connection with the use of the content and whether arising in tort (including negligence), contract or otherwise. Worcester Bosch will not, under any circumstances, be responsible for any losses (direct or indirect) that you suffer using the content, including loss of profits, loss of goodwill, loss of business or indirect, consequential or special losses.If you are in any doubt about an issue with your equipment, you should consult an appropriately qualified expert for specific advice. You should never attempt to carry out any activity which may put you or others at risk, or may cause damage to your or a third party's property. Some activities relating to your equipment should only be carried out by a qualified professional.